Return and Refund Policy
Thank you for shopping at endyfendy.com
1. Return Eligibility
You may request a return if:
* The item is damaged, defective, or incorrect
* The product is unused and in original packaging
* The return request is made within 2 days after delivery
Items must be returned with all original tags, packaging, and accessories.
2. Non-Returnable Items
Some products cannot be returned, including:
- Used or worn products
* Items damaged by misuse - * Mediceine or Food Items are not returnable
* Products without original packaging
* Certain sale or clearance items (if mentioned on product page)
3. Return Process
To initiate a return, please follow these steps:
1. Contact our support team at support@endyfendy.com
2. Provide your order number and product details
3. Our team will review your request and provide return instructions
Once your return request is approved, you will receive information about your return.
4. Refund Process
After we receive and inspect the returned item:
* If the return is approved, your refund will be processed within 5–7 business days
* Refunds will be issued to the original payment method
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
* Order number
* Photos of the product
* Description of the issue
Our team will arrange a replacement or full refund.
6. Shipping Costs for Returns
* If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.
* If the return is due to customer preference, return shipping charges may apply.
7. Cancellation Policy
Orders can be canceled before they are shipped.
Once an order has been shipped, it cannot be canceled but may be eligible for return according to this policy.
8. Contact Us
If you have any questions about returns or refunds, please contact us:
Email: support@endyfendy.com
